Specialty Apparel Retailer Improves Satisfaction and Productivity while Driving
Down the Cost of Wireless


THE CHALLENGE
Managing mobile services and assets when you’ve got more than 925
retail outlets scattered across most major metropolitan markets in 49 states with more than 76,000 employees would be a challenge for any well-staffed telecom department.  But when you’re adding more than 17,000 new employees annually and new stores are opening at a record pace, including international outlets, you’re now talking about a mobile environment that is overwhelming.  

“We were being bombarded with calls and emails every day regarding mobile communications.  It was simply too much for us given the other responsibilities that our department handles,” said the telecommunications manager.  “We were dealing with lost and broken wireless phones, poor reception and employees needing everything from batteries to headsets.  With the small team that we have, we were not managing these issues well and it was a growing distraction to the other aspects of our jobs.”

The company needed to find an efficient way to handle the multitude of inquiries, tasks and transactions associated with their mobile communications.  Myriad choices of carriers, plans, devices and services were becoming too cumbersome.  There was too much time and money being spent on maintaining wireless devices.  In this state of chaos there was no time to identify ways to drive effi ciencies and improve the end-user experience.

THE SOLUTION
This specialty retailer turned to Integrated Mobile’s iManage solution, a feature-rich, managed service that was purpose built to eliminate the chaos and excessive costs often associated with a mobile enterprise. 

Integrated Mobile’s iManage solution includes:
  • A Single Interface for All Wireless Management for All Carriers
  • Supply Chain Automation
  • Custom Kitting
  • Provisioning and Fulfillment
  • Standardized Handsets and Catalog Management that Supports Business Rules
  • Approval Workflow
  • Cost Allocation
  • Credit Card Transaction Processing
  • 24x7 Bilingual Administrative and Technical Tier 1 Support
  • Asset Management
  • Comprehensive Reporting, Transactions, Trends, Defects
  • Validation of  Transactions on the Carrier Bill
  • MACD Processing
  • Rate Plan Optimization
  • Defect Elimination
  • Optional iCare and iBill services for application and device support and invoice processing
    ITIL
    Integrated Mobile delivers end-to-end life cycle management of an enterprise’s entire inventory of wireless assets through a single
    management interface. With capabilities built on the lean Six Sigma, ITIL and CMM principles, Integrated Mobile eliminates the
    obstacles, challenges and distractions of managing wireless services resulting in a highly efficient and effective mobile enterprise.