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About Us :: Careers
Client Services Support Specialist
Integrated Mobile is seeking a Client Services Support Specialist to join our team in our Mason, OH office! If you have a background in customer service and want to work for a great company - look no further! Integrated Mobile offers a generous benefits package, 401k, and a great working environment!
The Client Service Support Specialist provides support to the Client Services Manager (CSM) by taking incoming calls from end-user entering orders, preparing information, and other related duties to assist the team in providing the highest level of service delivery.
Responsibilities include:
- Services clients and encourages positive business relationships by answering phone lines and engaging, interacting, and responding in a prompt, accurate, courteous and poised manner.
- Performs all carrier transaction (MACD's) by entering information accurately in to appropriate carrier and internal systems.
- Promotes high standards of customer service by identifying, researching and resolving customer issues with appropriate carriers.
- Works to meet established deadlines and Service Level Agreement (SLA) performance goals by effectively performing assignments and documenting/updating client records.
- Fosters both internal and external customer relations by providing timely and courteous response to customer inquiry and requests.
Qualifications:
- HS Diploma or equivalent required, Associated Degree or equivalent preferred
- Ability to work at a fast pace in an independent environment
- 1-2 years related customer service experience required.
- Previous wireless background preferred.
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